Shipping policy
Shipping Policy
At Cozy Pawtopia, we’re committed to getting your pet essentials delivered with care and reliability. Below is everything you need to know about how your order is processed and shipped.
Shipping Coverage
This shipping policy applies to orders delivered within the United States.
Delivery Timeline
Order Cutoff Time
5:00 PM (PST), Monday–Friday
Orders placed after the cutoff time will be processed on the next business day.
Processing Time
1–2 business days (Monday–Friday)
During this time, your order is prepared, packed, and handed off to one of our trusted shipping partners.
Transit Time
6–8 business days (Monday–Friday)
Estimated Total Delivery Time
7–10 business days
Please note that delivery timelines are estimates and may occasionally be affected by carrier delays, holidays, weather conditions, or other factors outside our control.
Shipping Carriers
We work with reliable carriers to help ensure your order arrives safely, including:
- USPS
- UPS
- FedEx
Carrier selection is based on destination, package size, and shipping requirements.
Shipping Fees
Free Standard Shipping
- All U.S. orders ship free of charge.
- No minimum purchase is required.
Delivery Support
If your package is delayed, arrives damaged, or appears to be missing, please contact our support team as soon as possible. We’ll be happy to assist and work with the carrier to help resolve the issue promptly.
Order Tracking
Once your order has shipped, you’ll receive a confirmation email with your tracking number.
You can use it anytime to monitor your delivery status.
Need Assistance?
If you have any questions about shipping or delivery, please contact our customer support team and we’ll be happy to help.
Contact Information
Store Name: Cozy Pawtopia
Address: 10021 12TH AVE SE, EVERETT, WA 98208-4817, United States
Email: team@cozypawtopia.com
Phone: +12069729432
Customer Support Hours:
Monday – Friday, 9:00 AM – 5:00 PM (PST)
We aim to respond to all inquiries within 1–2 business days.